FAQ
Frequently Asked Questions
What does "momme" mean?
Momme (mm) is the traditional unit used to measure the weight and density of silk fabric — the higher the momme count, the heavier and more densely woven the silk. Our sleepwear and accessories are typically 19 momme, while some of our bedding and pillowcase lines are 22 momme; both are genuine pure mulberry silk, the difference is simply in weight and hand-feel rather than quality. Each product page lists its exact momme count.
What sizes are available?
Sizing varies by product — pillowcases are typically offered in Standard, Queen, and King; sleepwear and pajama sets in S–XXL. Check the size options on each product page for exact measurements before ordering.
How much is shipping, and how long does it take?
We ship internationally. Once your order is confirmed, please allow 1–3 business days for us to prepare it, on top of the delivery time below.
| Country | Delivery Time | Cost |
| United States | 3–14 business days | $4 |
| Canada | 5–14 business days | $6 |
| United Kingdom | 5–14 business days | £3 |
| Australia | 5–14 business days | $6 |
| Rest of World | 5–18 business days | $5 |
You'll get a shipment notification email with tracking as soon as your order ships. We're unable to deliver to P.O. Boxes or military (APO/FPO) addresses. Full details are on our Shipping Policy page.
What's your return policy?
We offer a 15-day return window for unused items in their original packaging, starting from delivery. To start a return, email support@thesilkhive.com with your order number and reason — our team will approve the return before you ship it back. Once we receive it, refunds are processed within 7–14 business days. Full terms are on our Refund Policy page.
What if my order arrives damaged?
Let us know within 7 days of delivery at support@thesilkhive.com with a clear photo of the damage, and we'll sort out a replacement at no cost to you.
How do I contact you?
Email us anytime at support@thesilkhive.com, or use our Contact page.